Refund policy

Refund Policy

Our return policy allows clients to return defective items only at the time of delivery. Customers are responsible for inspecting their items and confirming they are in good condition before accepting them. For parcels delivered outside Nairobi, any issues must be reported within 24 hours of receiving the package.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at immediatekitchenwares@gmail.com. Returns will need to be sent to the following address: Alinoor Plaza

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, reach us at immediatekitchenwares@gmail.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, a credit note equal to the value of the returned item will be issued to your customer account within 7 business days. Credit notes can be used toward future purchases on our store and are non-transferable and not redeemable for cash.

If more than 10 business days have passed since we approved your return, please contact us at immediatekitchenwares@gmail.com.